Owner notification program

SMS privacy notice

Prepared September 19, 2026. This notice covers Arch City AI’s optional operational text notifications to business owners and authorized team members. It supplements the privacy information and service agreement supplied for your broader Arch City AI service.

Information used for this program

We use your mobile number, business/account association, notification preferences and consent or opt-out records. We also process the text of alerts, message identifiers, timestamps, delivery status and support communications. An alert may contain a short summary of a receptionist inquiry; more detailed activity belongs in your protected dashboard.

How we use it

We use this information to send requested operational alerts, verify delivery, honor your choices, prevent duplicate or unwanted messages, troubleshoot problems and maintain consent records. We do not use enrollment in this program as permission for promotional messages or for texts to your customers.

Mobile numbers and consent are not sold

We do not sell or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent are not transferred to other businesses. Service providers such as Twilio, mobile carriers and our hosting provider process information only as needed to deliver, secure and support this messaging service. They do not receive your consent to market to you independently through this program.

Your choices

SMS is optional. Reply STOP to unsubscribe or contact us at hello@archcity.ai or (614) 344-6098. Contact us to correct your number, ask about your records or request deletion. We may need to verify your identity before disclosing or changing account information.

Records and security

We limit access to information needed to operate and support the service. Message and service records are handled under your service agreement and applicable retention requirements. We retain the minimum opt-out information needed to avoid sending unwanted messages, and may retain records necessary to establish consent, meet legal obligations or resolve disputes. No system can guarantee absolute security. Please do not send passwords, payment-card details or other sensitive information in reply to an alert.

Contact

For privacy questions about this program, email hello@archcity.ai or call (614) 344-6098.